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Reservation Policies


Special Conditions:

  • Rates based on double occupancy quoted in Mexican pesos
  • Rates with American breakfast included per Adult
  • Rates include 11% VAT and 3% IAH
  • 4 people maximum occupancy per room
  • Up to 2 children 0 to 6 years free.
  • Children 7 to 12 years pay supplement of $ 115.00 pesos per night, taxes and breakfast included.
  • Children 13 years or older and additional adult, pay $ 458.00 pesos rate per night, taxes and breakfast included.
  • Tips to staff should be paid under own criteria.
  • No pets allowed
  • Credit Card as guarantee.- At the time of check in, all guests without exception, must present a valid credit card. If the guest wishes to pay in cash at the time of arrival or departure, you must also present a credit card as a guarantee. *

* Notes:

Credit cards will be authorized at the time of check in, for the amount that covers the total stay (or the outstanding balance in case of having paid an advance), plus an amount of $ 2,000.00 MXN as guarantee for unforeseen and additional consumptions. This amount will be withheld until check out. At that time, your card will be charged for the exact amount of the consumptions incurred during your stay.

In cases where the advance payment of 100% of the lodging has been requested, at the moment of its registration, the guest must leave a voucher for the amount of $ 2,000.00 MXN as guarantee for any unforeseen and additional consumptions.

The amounts authorized on TCs may be retained by your bank or financial institution for a period of 72 hours to 12 days after your check out. The hotel is not responsible for such retention or for any additional charge made by the banking institution.

Payment Policy

  • 40% is required upon booking
  • Balance 7 days prior to arrival

 

Cancellation Policy

  • 15 days prior to arrival to receive full reimbursement.
  • Cancellations not received before the dates mentioned above will be charged one night's stay.